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资源简介：
This book is dedicated to the people who practise ITservice management. Through their knowledge andexperiences we have shaped the present and can seefurther toward the future along our journey to serviceexcellence.
飞网下载站，免费下载共享资料，内容涉及教育资源、专业资料、IT资源、娱乐生活、经济管理、办公文书、游戏资料等。
