下载地址：
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资源简介：
Cisco Agent Desktop—Browser Edition (CAD-BE) for Cisco Unified Contact Center Express is a Java applet version of Cisco Agent Desktop that runs in a web browser. It is available in the CAD Enhanced and Premium bundles.CAD-BE provides ACD state control—ready/not ready, wrap-up, and so on. Customer information is presented to the agent through an enterprise data pane. CAD-BE also provides an integrated browser window so agents can view intranet, internet, and web application pages as needed.Intend
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