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Business Process Managemen-SAP RoadmapContents at a GlancePART I Business Process Management: A New Strategic Context?1 Introduction ........................................................................................ 212 The Evolution of Process Management ................................................ 353 Enterprise Architecture and Business Strategy ..................................... 534 Enabling Technologies for BPM ........................................................... 655 The BPM Transformation .................................................................... 83PART II The BPM Roadmap6 Introduction to the BPM Roadmap ..................................................... 957 The BPM Strategy ............................................................................... 1018 The BPM Set-up .................................................................................. 1139 The BPM Transition ............................................................................ 15710 Continuous Improvement ................................................................... 21911 Supporting Activities ........................................................................... 22712 Summary ............................................................................................. 247PART III Business Process Platform — the Enabler for BPM13 The Value of Bringing BPM and BPP Together ..................................... 25114 Arla Case Study ................................................................................... 26915 SAP´s View on Business Process Management ..................................... 28516 Summary ............................................................................................. 315PART IV Experiences and Conclusion17 Wyeth Pharmaceuticals: In Pursuit of Process Excellence ..................... 31918 Conclusion .......................................................................................... 341AppendicesA List of Abbreviations ........................................................................... 347B Typical Questions ................................................................................ 351C Summary of Experiences ..................................................................... 365D Bibliography ........................................................................................ 381E Authors ............................................................................................... 389
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